Service FAQs
- We handle up to 80% of standard mechanical repairs on-site, including brake pad and rotor replacements, battery testing and installation, alternator swaps, starter motor repairs, belt replacements, and fluid leaks.
On-Site Fleet Services FAQ
Do you offer mobile mechanic services for commercial fleets?
Yes. Driveway Auto Doctor provides on-site fleet maintenance and repairs for local businesses across Ashland, Ironton, and Huntington.
What types of commercial fleet vehicles do you service?
We service light-to-medium-duty commercial vehicles, including cargo vans (Transit, Sprinter, Promaster), box trucks, work trucks, and company cars.
Can you perform fleet maintenance after hours?
Yes. We can schedule your fleet service during off-peak hours or weekends to keep your business running smoothly and minimize vehicle downtime.
Do you provide preventative fleet maintenance programs?
Yes. We offer mobile oil changes, brake inspections, and routine diagnostics directly at your company lot to prevent costly roadside breakdowns.
Service Process FAQs
Where do you work?
Do I need to be there?
What equipment do you bring?
We come to your driveway or workplace. Our certified mobile mechanics provide on-site service across Ashland, KY and the entire Tri-State area.
Only to hand over keys. You are welcome to watch, but many clients continue their day while we handle the repair or detailing on-site.
Our mobile units are fully equipped with professional diagnostic tools, brake service gear, and master-level detailing supplies to finish the job right.
Pricing & Payments FAQs
How much is the on-site diagnostic fee?
We charge a flat-rate $100 diagnostic fee for every visit. This covers our travel to your location and a comprehensive computer scan and visual inspection to identify the exact repair needed.
Do you charge 'shop fees' or hidden environmental costs?
No. One of the biggest advantages of working with Driveway Auto Doctor is transparency. We do not charge the standard shop overhead fees or hidden surcharges found at traditional dealerships.
What payment methods do you accept on location?
For your convenience, we accept all major credit cards, debit cards, and digital payment methods like Apple Pay and Google Pay through our secure mobile terminal. We do not accept personal checks.
How do your mobile repair costs compare to a traditional shop?
Our pricing is highly competitive. While we charge a mobile logistics fee, you save significantly on towing costs and the 'down-time' value of your day. Most clients find our total cost to be less than a dealership bill.
Availability & Location
Tri-State Area Coverage
We proudly serve a 20+ mile radius around Ashland, KY, covering key portions of Ohio and West Virginia. Whether you are at home in Huntington or at work in Ironton, our mobile units come directly to your location.
Operating Hours
Our mobile teams are on the road Monday through Friday, 8:00 AM to 6:00 PM. Weekend appointments are available by prior request for fleet maintenance and extensive detailing packages.
Emergency Requests
While we primarily operate by appointment, we prioritize urgent brake failures and critical diagnostic needs. Call our hotline for immediate dispatch availability within the Ashland metro area.
Travel Logistics
We do not charge additional travel fees within our primary service zones. For locations exceeding 30 miles from our central hub, a modest fuel surcharge may apply, which is always disclosed upfront during booking.
Ready to Skip the Shop?
Book your on-site diagnostic or detailing service today. Professional care, delivered to your driveway.